AuraTuner Privacy Policy

Introduction

AuraTuner is an AI image and video creation service. This Privacy Policy explains the types of information we collect when you use our website, editors, account features, and payment flows.

We use the information described here to operate the service, secure accounts, process purchases, deliver generations, communicate with users, and maintain the reliability of the platform.

Information We Collect

We collect information you provide directly, information created while using the service, and limited technical information needed to operate and protect the platform.

• Account and sign-in information, including your email address, profile details returned by sign-in providers, and account identifiers used to authenticate you.
• Prompt text, uploaded images, uploaded videos, and related generation settings needed to process AI image and video requests.
• Billing and purchase records related to subscriptions, top-ups, pricing plans, and transaction status. Payment card details are processed by Stripe rather than stored directly by AuraTuner.
• Support and communication records, including messages you send to support email addresses and system emails sent about your account, billing, or service activity.
• Session, cookie, and basic device or request information used to keep you signed in, prevent abuse, rate-limit sensitive actions, and diagnose operational issues.

How We Use Information

• To create and manage accounts, authenticate users, and keep sessions active.
• To process prompts, uploads, and generation requests so the service can return image and video outputs.
• To process subscriptions, top-ups, refunds when applicable, and account credit changes.
• To detect fraud, prevent abuse, enforce rate limits, and protect the platform from automated misuse or unauthorized activity.
• To send transactional emails such as welcome messages, billing notices, and account-related updates.
• To monitor, maintain, troubleshoot, and improve the service.

Cookies, Sessions, and Similar Technologies

AuraTuner uses cookies, session tokens, and similar technical mechanisms to keep users signed in, remember session state, support secure account access, and protect critical flows.

We also use security and infrastructure tooling that may process request-level information to support bot protection, rate limiting, and service reliability. If you disable required cookies or session storage, some parts of the service may not function correctly.

Third-Party Service Providers

AuraTuner relies on third-party providers to operate core parts of the service. Depending on how you use the product, relevant providers may process limited information on our behalf or in connection with your use of their systems.

• Authentication and sign-in providers, including BetterAuth and Google sign-in flows.
• Payments infrastructure, including Stripe for subscriptions, top-ups, checkout, billing portals, and transaction records.
• Hosting, database, and deployment infrastructure, including Vercel and Neon Postgres.
• Storage and media infrastructure, including Cloudflare R2 for uploaded or generated files.
• Security and abuse-prevention tooling, including Cloudflare Turnstile and Upstash rate limiting infrastructure.
• Transactional email delivery, including Resend.

Data Storage, Retention, and Security

We store information using infrastructure and service providers selected to operate the platform, and we keep information for as long as reasonably necessary to provide the service, maintain records, resolve disputes, prevent abuse, and comply with legal or operational obligations.

AuraTuner uses technical and organizational safeguards that are appropriate for an online service of this type, including account authentication, abuse controls, signed sessions, bot protection, rate limiting, and infrastructure restrictions described in our internal security documentation. No internet service can guarantee absolute security.

Your Choices and Contact

If you need help with your account, billing, or questions about this policy, contact us at the email address below.

We may ask you to verify account ownership before acting on account-related requests. We do not describe jurisdiction-specific privacy rights workflows in this draft policy unless and until those processes are formally implemented.

• Support contact: support@auratuner.com

Changes to This Policy

We may update this Privacy Policy from time to time to reflect product, operational, legal, or business changes. When we do, we will update the Last Updated date on this page. Your continued use of the service after an update means the revised policy will apply going forward.